Onboarding the next 500 million Indians: Applied innovation in conversational AI

Speaker: Mayur Datar

Abstract

E-commerce is seeing rapid growth in India. Most of the new users who are coming onboard are non-English speaking users who may have little to no experience with consumer internet. For these users, it is a daunting task to discover the right products that they are looking for, get answers to any questions they may have about the products and complete the purchase online. To add to these challenges, they lack trust in the platform. In this talk we will talk about several applications of NLP and conversational AI that have been employed to overcome these challenges and assist the users in their buying and post purchase journey.

Bio

Mayur Datar works as a Chief Data Scientist with Flipkart in Bengaluru. He leads a large team of data scientists and together they are working on building the most advanced e-commerce landscape in India. Prior to joining Flipkart, Mayur worked for Google as a Research Scientist for over 12 years. He and his teams were credited with working on projects which had a big impact on Google’s bottom-line. Mayur has a doctorate in computer science from Stanford university and obtained his Bachelor of Technology from IIT Bombay. He has several publications which have been presented in renowned computer science conferences. He is known in the industry for his technical leadership, pragmatic result oriented machine learning. His research interests include data-mining, algorithms, databases and computer science theory.